Consumer privacy protection

Consumer privacy policy


Thank you for visiting the website tecoglobal.com.vn of Teco Global Import-Export Trading Co., Ltd.
We respect and are committed to protecting your privacy. Please read the Consumer Personal Information Protection Policy below to better understand the commitments we make to respect and protect the rights of our visitors.
Protecting consumers’ personal information and building your trust is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of this policy. We only collect necessary information related to the purchase and sale transaction.
Consumers or Customers will be required to fill in all information according to the form fields available on the Website tecoglobal.com.vn such as: Full name, address (home or office), address email (company or individual), phone number (mobile, home or office). This information is required for customers to submit inquiries and contact us.

• About cookies and web beacons: Cookies are data folders that are stored temporarily or permanently in the hard drive of the Client’s computer. Cookies are used to verify, track (protect state) and maintain information specific to the use and users of the Website, such as preferences for the website or information. about their electronic shopping cart.
Cookie folders may also be placed on the Client’s computer by advertising service providers that have entered into a Contract with Teco Global for the above purposes and the data collected by these cookies is completely nameless. If you do not agree, you may delete all cookies already on your computer’s hard drive by searching the folder with “cookie” in its name and deleting it. In the future, the Client may edit his/her browser choices so that (future) cookies are blocked; Please note that: If you do so, you may not be able to use the full features of the Website tecoglobal.com.vn. For more information on (how to use and not to accept) cookies, please visit http://www.allaboutcookies.org.

• Web beacons: Small strings of software code that represent a graphical request on a web page or email. It may or may not have a visible graphic image associated with web beacons, and typically the image is designed to blend into the background of a web page or email. Web beacons can be used for purposes such as: website traffic reporting, visitor counts, advertising testing and reporting, and personalization. The web beacons that Teco Global use are for anonymous data collection only.

1. PURPOSE OF COLLECTION OF PERSONAL INFORMATION OF CONSUMERS
Provide services to Customers and manage and use personal information of Consumers for the purpose of managing the database about Consumers and promptly handling arising situations (if any).

2. SCOPE OF USE OF PERSONAL INFORMATION
Website tecoglobal.com.vn uses information provided by Consumers to:
• Providing services to Consumers;
• Send notices about information exchange activities between Consumers and Teco Global;
• Preventing activities that destroy, take over the User’s user account or impersonate the Consumer;
• Communicating and resolving complaints with Consumers;
• Confirm and exchange information about Consumer transactions at Teco Global;
• In case of request of a competent state management agency.

3. PERSONAL INFORMATION STORAGE TIME
There is no time limit except in case the Consumer sends a cancellation request to the Management Board or the Company is dissolved or bankrupt.

4. PERSONS OR ORGANIZATIONS MAY BE ACCESSED TO CONSUMERS’ PERSONAL INFORMATION
Consumers agree that, in case of necessity, the following agencies/organizations/individuals have the right to access and collect their personal information, including:
• Board.
• A third party has an integration service with the Website tecoglobal.com.vn
• Competent state agency in case of request as prescribed in operating regulations
• Market research company
• Financial advisor, legal and audit firm
• Complainant proves the consumer’s violation
• At the request of a competent state agency

5. ADDRESS OF INFORMATION COLLECTION AND MANAGEMENT UNIT
• Address: 261/36 Dinh Phong Phu, Tang Nhon Phu B Ward, District 9
• Email: info@teco-global-vn.com
Phone: (028) 6271 2568

6. MEDIA AND TOOLS FOR CONSUMERS TO ACCESS AND CORRECT YOUR PERSONAL INFORMATION DATA

Consumers have the right to check, update, adjust or cancel their personal information by themselves by logging into the Website tecoglobal.com.vn and editing personal information or requesting the Management Board to do so. this.Consumers have the right to submit a complaint about the disclosure of their personal information to a third party to the Administration. When receiving these feedbacks, Teco Global will confirm the information, be responsible for answering the reason and guide Consumers to restore and secure the information.Ways to receive consumer complaint information:

i) By email: info@teco-global-vn.com

ii) By phone: (028) 6271 2568

7. COMMITMENT TO SECURITY OF CONSUMERS’ PERSONAL INFORMATION

Personal information of Consumers on Website tecoglobal.com.vn is committed to absolute confidentiality by the Management Board according to the privacy policy of personal information posted on Website tecoglobal.com.vn. The collection and use of each Consumer’s information is done only with the consent of the Consumer, unless otherwise provided for by law and this regulation.

Do not use, do not transfer, provide or disclose to a third party the personal information of the Consumer without the consent of the Consumer, except for the cases specified in this regulation or regulation. provisions of the law.

In the event that the information server is attacked by a hacker leading to the loss of the Consumer’s personal data, the Management Board is responsible for notifying and working with the relevant authorities to investigate and promptly handle it. and notify the Consumer of the incident.

8. MECHANISM FOR RECEIVING AND SETTLEMENT OF COMPLAINTS RELATED TO CONSUMER INFORMATION

When discovering that their personal information has been misused or misused, the Consumer sends a complaint email to info@teco-global-vn.com or calls (028) 6271 2568 to complain and provide evidence related to the case to the Management Board. We commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receipt of the complaint.

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